Contact Us
Have questions or feedback? We're here to help! Fill out the form below, and our team will get back to you as soon as possible.
Office Address
General Inquiries:
Phone
Main Office: (301) 969-8011
Client Support: (301) 300-6283
Business Hours
Monday to Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
VISIT US
Frequent Asked Questions
Do you offer custom or personalized orders?
Yes, we offer customization options, including custom wig coloring, specialized lengths, and density adjustments for many of our human hair products.
Are your wigs beginner-friendly?
Yes, many of our wigs are glueless and come pre-plucked and bleached, making them highly beginner-friendly and ready to wear straight out of the box.
Can I install the hair extensions myself?
Yes, and we recommend professional installation by a licensed stylist to ensure the longevity of the extensions and minimize potential damage to your natural hair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and offer flexible financing options like [e.g., AfterPay Installments] at checkout.
What is your return and exchange policy?
We accept returns and exchanges within [14 days] of delivery, provided the hair is unworn, unopened and in its original condition with all security seals intact due to hygiene standards.
How long does shipping take?
Orders are processed within 1-2 business days; standard shipping then typically takes 2–5 business days, while expedited options are available for 2-day or overnight delivery.
Do you ship internationally?
Yes, we offer international shipping to many countries worldwide; costs and delivery times vary by destination and you can view the exact rates at checkout.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website, allowing you to monitor your package's progress.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact our Customer Service team immediately (within 48 hours of delivery) with your Order Number and photos of the damaged item and packaging so we can quickly arrange a replacement.